Terms & Conditions

Please read the following terms carefully before placing your order with us.

1. Dispatch & Delivery

• The product will be dispatched within 7–8 working days (excluding Saturdays, Sundays, and Public Holidays).

• After dispatch, delivery may take 3–8 working days, depending on your location.

• Delivery timelines start from the date of dispatch.

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2. Personalization Policy

• If an order is placed without personalized text and remains unconfirmed for 48 working hours, the product will be shipped without customization.

• The font will be the same as displayed in the product image.

• Only heart emoji is allowed. No other emojis can be added.

• Text will be personalized in holographic vinyl.

• As the product is handmade, minor scratches may occur and should not be considered a defect.

• This item is not eligible for return or exchange if personalized.

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3. Order Cancellation

• Orders once placed cannot be cancelled.

• Cancellation requests will not be accepted under any circumstances after order confirmation.

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4. Care Instructions

• Wipe with a clean, wet cloth.

• Do not scrub while cleaning.

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5. Return & Exchange Policy

Our return policy is applicable within 7 days from the date of delivery, and only under the following conditions:

• Damaged product

• Manufacturing defect

• Incorrect product delivered

The return window starts from the delivery date as confirmed by our logistics or courier partners.

Return Process:

1. Send two images:

   • One image of the damaged/defective part

   • One image of the complete product

   Email the images to: tofahkaboolkaro@gmail.com

2. Our Quality Assurance Team will review your request.

3. You will receive a Return Request Status update within 2–3 days of submitting your email with images.

4. If approved:

   • A reverse pickup will be arranged within 2–3 working days.

   • It may take 7–10 working days for the product to reach our warehouse.

   • Once received and verified, the product will be exchanged.

⚠️ We do not provide refunds. Only exchange is available.

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6. Return Conditions

• The product must be returned in original packaging.

• Include all tags, barcodes, accessories, shipping label (pasted on packet), and invoice.

• The product must be unused and in original condition.

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7. Product Disclaimer

• All product images on our website are for illustration purposes only.

• The actual product may slightly vary due to:

  • Photography lighting

  • Screen resolution

  • Brightness settings on computers, laptops, or mobile phones

• Color assistance provided via website or email is not guaranteed to exactly match the final product.

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By placing an order with Tofha, you agree to the above Terms & Conditions.